Lotus Journeys UK - Privacy Policy

1. Introduction

1.1 Lotus Journeys Limited treat your privacy seriously and is committed to preserving the privacy of visitors to the Lotusjourneys.com site ("the Site"). We understand you will want to know how we use the information we collect from you. Our privacy policy sets out below how we use and protect the information that you provide to us.

2. Your consent

2.1 By registering or placing an order on the Site, you consent to the collection, use and transfer of information you provide to us under the terms of this policy. If you do not agree to use of your Data (defined below) in accordance with this privacy policy please do not register or place an order via this Site.

3. Types of information collected from you by us

3.1 When you visit, register or order services on this Site you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

3.2 We may also collect information about your usage of this Site as well as information about you from messages you post to this Site and e-mails or letters you send to us.

3.3 The information described in paragraphs 3.1 and 3.2 above will be referred to below as "your Data".

4. Use of your data

4.1 Your Data will enable us to provide you with access to all parts of this Site and to supply the services you have requested.

4.2 Your Data will allow us to bill you and to contact you concerning your orders.

4.3 We will also use and analyse Your Data in order to administer, support, improve and develop our business.

4.4 We may use Your Data to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services.

4.5 Where you have consented, we might also use Your Data to alert you to other products and services which we offer which may be of interest to you

4.6 We may contact you by post, telephone or fax, as well as by e-mail.

4.7 If you change your mind about being contacted in the future, please let us know (contact details below at paragraph 10).

5. Disclosure of your data to third parties

5.1 Your Data may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. Countries outside the European Economic Area do not always have strong data protection laws. However, we will take steps to ensure that your information is used by third parties in accordance with this policy.

5.2 We may also pass aggregate information on the usage of this Site to third parties but this will not include information that can be used to identify you. We will not provide your Data to third parties.

5.3 Where you have consented when providing us with Your Data, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail.

5.4 If you change your mind about being contacted by these companies in the future, please let us know.

5.5 If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

5.6 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

6. Cookies

6.1 Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing Your Data to us, our system will issue cookies to your computer when you log on to the site.

6.2 Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you.

6.3 You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our site.

If you do not wish to receive cookies in the future, please let us know.

7. Security and retention of your data

7.1 We employ security measures to protect Your Data from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain Your Data for a reasonable period or as long as the law requires.

8. ACCESSING AND UPDATING

8.1 You may ask us to make any necessary changes to ensure that Your Data is accurate and kept up to date.

9. Changes to our privacy policy

9.1 Any changes to our privacy policy in the future will be posted to this Site and, where appropriate, will be notified to you via email.

10. Contact details

10.1 Please feel free to contact Z. Stebbing at Lotus Journeys Limited, 70 Conduit Street, London, W1S 2GF, UK, info@lotusjourneys.com 020 8968 3666 if you have any comments, requests or questions relating to our use of Your Data.